Rounded Pricing Per Offer
At Cleeng, we value your satisfaction and this includes making sure you're charged correctly per transaction. If you feel you have been charged higher than your expected amount, here are the possible reasons:
- Handling fee. The handling fee applies depending on the payment method you used. On your receipt, it will appear as "Handling Fee" and is included in the breakdown of charges. To know more, please contact your financial institution or Paypal.
- Example: If you're in the US and you purchased a ticket for an event in the US, you can buy it for the same amount indicated by the broadcaster. There is no additional charge if you use a credit card.
- Example: If you're in the US and you purchased a ticket for an event in the US, you can buy it for the same amount indicated by the broadcaster. There is no additional charge if you use a credit card.
- Rounded Pricing per offer. It is an additional charge on your receipt depending on your country’s tax net value.
- Example: If you're in Poland, and you purchased a ticket for an event in the US, you may be charged a different amount. If the ticket price is $10.99, you may see a different amount and this includes the tax net value of your country.
If I purchase a charity event, can these charges be waived?
We truly support charity events and understand that the content may have lower associated costs. In cases like this, Cleeng can make an exemption and set up hardcore offers to not show the tax amounts. Please note, this is only valid in the case where it is requested by the event owner or the broadcaster.
