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Why hasn't my subscription renewed?

By default, all subscriptions are renewed automatically. Sometimes, however, you may notice that your subscription plan wasn't automatically renewed.

 

* In such case you get an automated email notification and 48 hours to act upon this feedback. 

 

There are two (2) main reasons for a failed renewal: 

 

1. Your bank doesn't accept the transaction due to its own internal policies. 

Solution: Please contact your bank directly to obtain more information.

 

2. Your credit card has expired.

Solution: Update your credit card details in your account. Simply click on the link we send you in the automated notification email or login at http://cleeng.com/us/my-account with your email and the affiliate password, click on 'Settings' and update your credit card info. 

 

* After 48 hours and no action from your side, the auto-renewal won't be possible anymore and your subscription will be automatically cancelled. You will need to subscribe again to start a new subscription cycle.

 

If you need further assistance, please contact our friendly support team.

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