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I am having streaming issues

Streaming issues can sometimes happen and we recommend trying out a few steps before reaching out.

  • Try clearing your cache and cookies, if you're unsure of how to do this, you may take a quick look at the video below. For more information on different devices please see "Why and how to clear cache and cookies".

  • Try refreshing your page or use another device or browser.
  • Run a speed test to check your internet speed. For a reliable viewing experience at medium quality, you need to have at least a download speed of 1.5Mbps.
  • Contact the broadcaster by looking for their Contact Form on the website where you purchased the video from. You may ask them to check the video quality for you.

Please note, Cleeng is not responsible for the quality nor managing the videos. Cleeng works in conjunction and on behalf of the broadcaster.


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