We are here to help

I am having streaming issues



If you are experiencing streaming issues there are a few simple actions you can take to improve the quality of your stream:

  • Try clearing your cache and cookies, if you're unsure on how to do this take a quick look at the video below. For more information on different devices please see "Why and how to clear cache and cookies" here..
  • Try refreshing your page or see if you can access the video from another browser and/or device.
  • Control your internet connection; For a reliable viewing experience at the medium quality, you need a minimum of 1.5Mb download Internet speed.
  • Contact the video owner (contact page on the website where you purchased the video from) to see if they can double-check the video quality for you.

Please remember that Cleeng is not responsible for the quality nor managing the videos. Cleeng works in conjunction and on behalf of the broadcaster.


Was this article helpful?
5 out of 52 found this helpful