There are a few actions you can take:
- Control your internet connection;
- Try reloading the page a few times or see if you can access the video from another browser and/or device.
- Contact the video owner (contact page on the website where you purchased the video from) to see if they can double-check the video quality for you.
Please remember that Cleeng is not responsible for the quality nor managing the videos, and we will redirect you to the video owner for more details.