Cleeng's refund policy


Cleeng handles customer support inquiries directly, always trying to meet the best interests of both the consumer and the publisher.

Cleeng automatically refunds the requests, based on the following reasons:

when a Customer made a double/multiple purchases using the same registration/login data

when the event was cancelled by the Publisher
when more than 80% of the show had streaming issues (no sound, or poor sound & video quality)
when a video was missing as it wasn’t offered by the Publisher

Content related:

the content was misleading – the description didn’t relate to actual content of the video.

In other cases, when Cleeng investigation doesn't bring a clear justification of a refund, we will contact the Publisher, seeking for their final decision in a given case.

Please note that this service is not available for Plug & Go Publishers – all refunds from their customers will be proceeded without further consultation.


The refund policy is a part of the Publisher's agreement.


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