Cleeng handles customer support inquiries directly, always trying to meet the best interests of both the consumer and the publisher.
Cleeng automatically refunds the requests, based on the following reasons:
when a Customer made a double/multiple purchases using the same registration/login data
when the event was cancelled by the Publisher
when more than 80% of the show had streaming issues (no sound, or poor sound & video quality)
when a video was missing as it wasn’t offered by the Publisher
the content was misleading – the description didn’t relate to actual content of the video.
In other cases, when Cleeng investigation doesn't bring a clear justification of a refund, we will contact the Publisher, seeking for their final decision in a given case.
Please note that this service is not available for Plug & Go Publishers – all refunds from their customers will be proceeded without further consultation.
The refund policy is a part of the Publisher's agreement.