I made a purchased, but I can't access the content


If you encounter difficulties in accessing the content you have purchased, please check the following:

OPTION 1: Find the receipt that was sent to you via email when you purchased your ticket. You'll notice that there’s a link to the event on the receipt. Simply click on it and log into the event with your credentials.


NOTE: If you didn't receive an email from us with your receipt, then it’s very likely that you might have mistyped your email address when you registered. 

If you suspect that you might have registered with an email address that contained a typo, you can contact the Cleeng support team via the submission form at the top of the page. Please provide the last 4 digits of your credit card that was used for your purchase, together with your full name and surname. Using that information, we can try to find you in our system and resolve the issue for you.

OPTION 2: You can access your event by logging into your Cleeng account. This account was automatically created when you purchased your event ticket - use the same email and password to log in via cleeng.com.

Once you have logged in you will see your library with your purchase history. Click on this link and you will be able to stream the content without any issues.

NOTE: If you have registered and purchased with a correct email, but you're still experiencing difficulties trying to log in, please try using another browser or clear the cache and cookies of the browser you’ve been using.

Here's a tutorial that will guide you through the process, depending on the browser type and device that you're using: https://support.cleeng.com/hc/en-us/articles/200440776-Why-how-to-clear-cache-cookies-.htm


 NOTE: A publisher might decide to remove the content that they were previously selling due to unforeseen circumstances. If you have any questions please contact the Cleeng support team via the submission form at the top of the page.

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