Why hasn't my subscription renewed?


By default all subscriptions are renewed automatically. Sometimes however, you may notice that your subscription plan wasn't automatically renewed. In such case you get an automated email notification and 48 hours to act upon this feedback. 

There are two main reasons for a failed renewal: 

1. Your bank doesn't accept the transaction due to its own internal policies. 

Solution: Please contact your bank directly to obtain more information.

2. Your credit card has expired

Solution: update your credit card details in your account. Simply click on the link we send you in the automated notification email or log in at http://cleeng.com/us/my-account with your email and the affiliate password, click on 'Settings' and update your credit card info. 

** After 48 hours and no action from your side, the autorenewal won't be possible anymore and your subscription will be automatically cancelled. You will need to subscribe again to start a new subscription cycle. 

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