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FAQ Publishers
My Account - Publisher
- Publisher Payout
- Personal information security
- Granting admin rights to your account
- Checkout and email header styling
- Closing an account
- Publisher agreement
GETTING STARTED: LIVE
- Sell your videos - Live Pay-Per-View
- Best practice for setting up your event
- How to create a Live Pay-Per-View event
- How to embed events onto your own website
- Event Readiness Fee
- How to offer a VOD (replay) after an event has ended
GETTING STARTED: VIDEO ON-DEMAND
GETTING STARTED: VIDEO SUBSCRIPTIONS
General product questions
- All terms in one place: A-Z
- We operate in many languages
- Digital Rights Management (DRM)
- Supported devices
- Implementation time
- What is an API and how do I use it?
Promoting your event
Pricing, Payments & Fees
- Available payment methods
- Earnings per sold ticket
- Taxes and price differences
- Using different currencies
- European VAT Rules 2015
- Cleeng fees
Refunds -Publisher
Reporting
- Publisher's Dashboard - Business Overview
- Sales reporting
- Advanced reports overview
- Benefits of using the Cleeng API for reporting
- Coupon campaign performance
- Unique Video Views vs Transactions Reporting Analytics
About Cleeng
FAQ Consumers
My Account
Accessing content
- How to access the video stream of an event?
- I made a purchased, but I can't access the content
- The video expired, I haven't watched it. What shall I do?
- Can I watch Live events on a ROKU device?
- I want to stream a video on-demand on a big screen using Chromecast
- Can I stream a video through my iPhone/iPad to my AppleTV?
Refunds
Payment
- How do I update my payment method?
- My payment is refused. What can I do?
- Is my Credit Card secure?
- Why do I see Cleeng name on my bank statement?
- I have my own business - can I reclaim the VAT from my purchase?
- What is the SEPA payment method?
General customer support queries
Espanol Publisher FAQ
Conceptos básicos: de vídeo bajo demanda
Mi Cuenta - Editor
- Pago a Editor
- Seguridad de la información personal
- Conceder derechos de administrador a su cuenta
- Revisa y el estilo de encabezado del correo electrónico
- Cerrar una cuenta
- Acuerdo para el editor
Conceptos básicos: VIVO
- Cómo crear un evento en vivo de Pago Por Evento
- Las mejores prácticas para la creación de su evento
- Venda sus vídeos – En vivo Pay-per-view
- Cómo incrustar eventos en su propio sitio web La forma de integrar el evento en su propio sitio web?
- Cuota de preparación de eventos
- Cómo ofrecer un VOD (reproducción) después que un evento ha finalizado
FAQ Consumers - SPANISH
Compra, recibos, reembolsos y mas
Ajustes de la cuenta
Servicio de atención al cliente
- Quiero transmitir un video a través de mi iPhone/iPad a mi AppleTV
- Quiero transmitir un video en una pantalla grande usando Chromecast
- ¿Puedo ver desde diferentes ordenadores o teléfonos al mismo tiempo?
- ¿Qué pasa si el contenido no es lo que esperaba o si hay un problema técnico?
- He comprado antes, pero ahora no puedo acceder a los contenidos.
- Cómo a escribir a Suporte Cleeng